Terms of Service

These terms govern your use of PetsPainter, operated by PetsPainter. By creating an account or using the service you agree to them.

Your account

You must provide a valid email address and keep your sign-in methods secure. You are responsible for activity on your account. You must be at least 13 years old, or the age of digital consent where you live.

Your photos

Only upload photos you own or have permission to use. You keep all rights to your photos. You grant us a limited license to process them solely to create, store and show your portraits to you and to anyone you share them with.

Do not upload content that is illegal, infringes others' rights, or depicts people rather than pets. We may remove content or suspend accounts that break these rules.

Your portraits

Portraits you create are yours to keep, download, print and share for personal use. Commercial use, such as selling prints, using portraits in marketing or offering them to clients, requires an active Studio Pro subscription at the time of creation. Portraits are produced by AI and results vary; they may not be perfect likenesses.

Credits, plans and billing

• One credit creates one portrait. Credits from one-time packs do not expire.
• Subscriptions renew monthly until cancelled and add the plan's credits each billing period. Unused subscription credits roll over while your subscription is active.
• You can cancel at any time from your account page; access continues until the end of the paid period.
• If a portrait fails to generate, the credit is returned automatically.
• Free portraits include a watermark. Any purchase removes it from all of your portraits.

Refunds

If you are not happy with your first purchase and have used fewer than 3 of its credits, email us within 14 days for a full refund. Other requests are reviewed case by case. This does not affect your statutory rights.

Acceptable use

Do not misuse the service: no attempts to break security, scrape, overload, resell access, or generate harmful content. We may limit usage to protect the service for everyone.

Disclaimers and liability

The service is provided "as is". To the extent permitted by law, we are not liable for indirect or consequential losses, and our total liability is limited to the amount you paid us in the 12 months before the claim.

Changes

We may update these terms and will post changes here. Continued use after changes means you accept them. See also our Privacy Policy.

Contact

Questions about these terms? Email [email protected].